Last updated: September 8, 2026
These are the terms for the Cognito Solutions text messaging program. They explain what we will text you about, how to start, how to stop, and what it costs.
The short version
- Program: Cognito Solutions customer service messages
- Texts come from: (775) 823-3333
- What you get: messages about your own service request — nothing promotional
- Frequency: varies, depending on your active requests
- Cost: Msg & data rates may apply
- To stop: reply STOP to cancel
- For help: reply HELP, or call (775) 823-3333
- Opting in is optional and is never required to contact us or to buy anything
What we will text you about
If you opt in, Cognito Solutions may send you text messages relating to your own service request, including:
- Appointment confirmations and reminders
- Scheduling and rescheduling, including “on my way” notices
- Updates on work in progress or a ticket you have open
- Replies to questions you text us, and follow-up questions needed to help you
This is a two-way conversation. You can text back, and you will get a person rather than an automated reply.
What we will not text you about
No marketing. No promotions. No newsletters. This program is registered with mobile carriers as a customer service program, and sending you promotional messages would be outside both what you agreed to and what the program is registered for.
If that ever changes, you would be asked to opt in separately. Ticking the box on a contact form today does not give permission to market to you later.
How to opt in
Text messages are only ever sent to people who have asked for them. There are three ways to ask:
- Tick the text-message box when you fill in a contact form — on the home page or the contact page. The box is unticked by default and you have to tick it yourself.
- Tell us during a call or a visit, and we will note your consent, the date, and what you agreed to.
- Text us first. If you start the conversation, you have opted in to that conversation.
Providing a mobile number on a form is not on its own consent to be texted. Without the box ticked, that number is used for phone calls only.
How to stop
Reply STOP to cancel. You can do this at any point, on any message. You will get one confirmation that you have been unsubscribed, and then nothing further.
Stopping texts does not cancel any work in progress and does not affect your service — we will simply reach you by phone or email instead. If you want to start again later, just say so.
How to get help
Reply HELP to any message for contact details and a reminder of how to opt out. You can also reach a person directly on (775) 823-3333 or at [email protected].
Cost
Cognito Solutions does not charge for text messages. Message and data rates may apply depending on your mobile plan — that is between you and your carrier. If you are on a limited messaging plan, texts from us count toward it like any other message.
Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. Text messaging is not a guaranteed delivery channel and should not be relied on for anything urgent.
Do not use text messages to report an emergency. For anything genuinely urgent, call (775) 823-3333.
Supported carriers may change without notice, and messages may not be deliverable on every carrier or device.
Your privacy
SMS opt-in consent and mobile phone numbers collected for text messaging are never shared with or sold to third parties or affiliates for marketing purposes. No mobile information is sold, rented, or traded to anyone, under any circumstances.
A record of your consent is kept — whether you agreed or declined, the exact wording shown to you at the time, and the date, time and IP address. Mobile carriers can require proof of consent at any time, and that record is the proof. It is kept for at least four years.
The full Privacy Policy explains everything else this site collects. General site terms are in the Terms of Service.
Keeping your number accurate
If you change or give up your mobile number, please tell us. Numbers get recycled, and the last thing anyone wants is a stranger receiving messages about your service request. You agree to let us know if the number you gave us stops being yours.
Changes to these terms
If these terms change, the date at the top changes with them. The wording you agreed to is stored with your consent record, so you can always be told exactly what you were shown when you opted in.
Contact
Cognito Solutions
145 Monumental Cir, Spanish Springs, NV 89436
Phone: (775) 823-3333
Email: [email protected]